· Home delivery services is available for purchase within Malaysia (west & east malaysia)
· Your parcel will be delivered using courier service Appointed delivery courier company.
· Once payment for order is made, you are not allowed to make any changes on the delivery address.
· Delivery will be available from Monday to Friday during office hours, excluding Public Holidays.
· Home delivery orders will be delivered:
a) 5-7 working days for orders within Peninsular Malaysia.
b) 5-8 working days for orders within East Malaysia.
· Free delivery are applicable for orders of RM100 abd above, only for the first 3kg. Every subsequent kg will be charged RM1.
· Please refer above for illistration on Home Delivery charges.
CLICK & COLLECT EXPRESS
· Click and collect express service is only available at selected warehouse store.
· Click and collect express pick-up is within 7days. After that customer will not able to collect their order.
· Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details and a 6-digit number or customer can retrieve your 6-digit pick up code under Order History.
· When collecting your order please present your 6-digit number for verification purposes.
· Click and collect express order that has not been collected after 7 days will then be returned. Order will be cancelled on the 8th day. Please contact our customer service for refund.
STANDARD CLICK & COLLECT
· Standard click and collect services are only available at warehouse store within peninsular malaysia
· For orders below RM50, RM2 will be charges for delivery of parcel to your preferred warehouse store.
· Standard click and collect orders will b delivered to the preferred warehouse stores within 2-7 working days.
· Once your order is ready for collection, you will receive an SMS notification for collection details.
· Please present the SMS notification for verification during collection.
· Orders can be collected by your representative by providing the SMS notification for verification during collection.
· Standard click & collect orders that have not been collected after 14day will cancelled and refund will be provided (subject to admirative fees)